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There is no workaround for this issue and should you experience issues described above in high - non isolated - rate please contact support team.
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Practique for Browser (P4B)
This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.
Current Known Issues
KI-PRAC-P4B-1: Unable to login due to SSL issue
3rd February 2020, all versions
On starting P4B the user is presented with a dialogue asking for a client certificate. There are three options, "Show Certificate", "Cancel" and "Continue". If "Continue" is chosen the user is presented with a "400 Bad Request" error.
This issue is only known to affect older Safari browsers, e.g. Safari 10.x
Workaround for this issue is to select "Cancel". To avoid seeing the issue it is recommend that browsers are kept as up to date as possible.
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Practique for iPad
This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.
Current Known Issues
KI-PRAC-IOS-15: OSCE - Audio recordings are sometimes replaced by text
16th April 2020, all versions / to be fixed
In some circumstances audio recorded via the app can be replaced by text, causing the audio answer to be lost.
There is no workaround for this issue. It is best not to use audio recording in OSCE mark sheets at this time.
Fixed Known Issues
KI-PRAC-IOS-14: OSCE - Candidates are incorrectly shown as "Did Not Attend" on Marshal iPad
21st November 2019, >= 6.2.0 / fixed in 6.2.3 (to be released this week)
On the Examiner and Marshal iPad, a bug in the layout of the Candidate list (on Marshal in the Examiner list for a Round) causes random candidate names to be shown with strike-through markup, i.e. Did Not Attend (DNA), when they are attending. This only occurs where another candidate in the list is a DNA. The server data for the candidates is not affected by this, and results can be processed as normal.
There is no workaround for this issue.
KI-PRAC-IOS-9: Written - Question content may disappear, get obscured or is presented incomplete to the Candidate
2nd August 2017, >= 5.0.0 / to be fixed
When there is larger number of questions in Written exam (regardless of the question types used) it may happen that some students may experience problems after using the application for longer period of time. This is especially valid for older devices such as iPad Mini 1G and similar which have limited hardware. Students may be presented with the question stem which presented as only one line while there should be more content displayed. It has also been observed that the number of questions are not presented to the student. This issue does not influence data collection or synchronisation which works as expected and is not affected.Workaround for the issue is for a student to logout and login again and continue with the exam.
Fixed Known Issues
KI-PRAC-IOS-13: OSCE - App crashes when using full-screen marksheet
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For older app versions restarting the device, not just the Practique app, should clear the issue. If not, the app should be removed and re-installed.
KI-PRAC-IOS-9: Written - Question content may disappear, get obscured or is presented incomplete to the Candidate
2nd August 2017, >= 5.0.0 / won't fix. Written exams are no longer support in the iPad app. Practique for Browser (P4B) should be used instead
When there is larger number of questions in Written exam (regardless of the question types used) it may happen that some students may experience problems after using the application for longer period of time. This is especially valid for older devices such as iPad Mini 1G and similar which have limited hardware. Students may be presented with the question stem which presented as only one line while there should be more content displayed. It has also been observed that the number of questions are not presented to the student. This issue does not influence data collection or synchronisation which works as expected and is not affected.
Workaround for the issue is for a student to logout and login again and continue with the exam.
KI-PRAC-IOS-8: OSCE - Text feedback fields on the marksheet disappear or are obscured when rotating device
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