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Practique for Server

This section describes known issues of the Practique for Server which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.

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Fixed Known Issues

KI-PRAC-4: Error when starting second session whilst first session is in progress

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The recommended workaround at present is to not make any changes to the global observation criteria.

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KI-PRAC-1: Practique Server becomes overloaded during large OSCE exam

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When Practique is used for large OSCE exams (70+ simultaneous examiners) there may be situation when Practique Server is overloaded with the traffic generated by the activity of Examiners. When Practique Server is overloaded Practique for iPad application is significantly impacted during startup, synchronisation and login due to the long delay it takes for Practique Server to respond to the application requests, please see KI-PRAC-IOS-7103224203  for more details.

Practique Server will still be responding to the devices and it will be possible to access is and perform operations such as viewing sessions or start stop sessions however this will be significantly slower then normally.

There is no workaround for this issue and should you experience issues described above in high - non isolated - rate please contact support team.

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Practique for Browser (P4B)

This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.

Current Known Issues

KI-PRAC-P4B-1: Unable to login due to SSL issue

3rd February 2020, all versions

On starting P4B the user is presented with a dialogue asking for a client certificate. There are three options, "Show Certificate", "Cancel" and "Continue". If "Continue" is chosen the user is presented with a "400 Bad Request" error.

This issue is only known to affect older Safari browsers, e.g. Safari 10.x

Workaround for this issue is to select "Cancel". To avoid seeing the issue it is recommend that browsers are kept as up to date as possible.

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Practique for iPad

This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.

Current Known Issues

KI-PRAC-IOS-15: OSCE - Audio recordings are sometimes replaced by text

16th April 2020, all versions / to be fixed

In some circumstances audio recorded via the app can be replaced by text, causing the audio answer to be lost.

There is no workaround for this issue. It is best not to use audio recording in OSCE mark sheets at this time.

Fixed Known Issues

KI-PRAC-IOS-14: OSCE - Candidates are incorrectly shown as "Did Not Attend" on Marshal iPad

21st November 2019, >= 6.2.0 / fixed in 6.2.3

On the Examiner and Marshal iPad, a bug in the layout of the Candidate list (on Marshal in the Examiner list for a Round) causes random candidate names to be shown with strike-through markup, i.e. Did Not Attend (DNA), when they are attending. This only occurs where another candidate in the list is a DNA. The server data for the candidates is not affected by this, and results can be processed as normal.

There is no workaround for this issue.

KI-PRAC-IOS-13: OSCE - App crashes when using full-screen marksheet

18th September August 2019, >= 6.2.0 / fixed in 6.2.2

A bug in the layout of the full-screen marksheet causes the app to crash intermittently.

Workaround for this issue is to use the marksheet in split-screen mode - this needs to be set on the Practique server. Please raise a service desk ticket if you are experiencing this issue.

KI-PRAC-IOS-12: OSCE - Bypass rounds are not shown in the Examiner schedule

13th Dec 2018, >= 6.0.0 / fixed in 6.1.2

When an examiner does not have a candidate to mark in a round that round number is not shown in the schedule - it should be shown with the label "Bypass".

This will be fixed for the next release.

There is no workaround, the examiners need to be made aware that a break in the round sequence, e.g. they have a schedule with rounds 1, 2, 4, 5, is because round 3 is a bypass.

KI-PRAC-IOS-11: OSCE - The "red bar" on the exam list to warn that some marksheets have not received by the backend will be triggered by a candidate who was marked as "Did not attend"

13th Dec 2018, >= 6.1.0 / fixed in 6.1.2

Where a student is marked as "Did not attend" the app does not take this into account when checking if all marksheets have been submitted and confirmed. This will cause the session name to appear with a red background as if the backend is still waiting for a marksheet.

This will be fixed for the next release.

There is no workaround, marshals should be aware that when a candidate is marked as "Did not attend" the app will think their marksheet is missing. The backend needs to be checked to be certain that all marksheets have been received.

KI-PRAC-IOS-10: OSCE - Marksheet is blank and without resources

2nd Oct 2018, < 6.1.0 / not reported since 6.1.0

After selecting a candidate the marksheet screen appears but without any questions or resources. The submit button is blank.

We have not been able to reproduce this issue, but a number of changes related to exam syncing appear to have resolved it.

For app version 6.0 and greater, the workaround is to reset the exam data in the app. To do this, select "Administrator settings" under the application information menu - the in the bottom right-hand corner of the start screen. You may need to scroll down to see it. The password is the iPad admin password that you should have received when you first got your enrollment details. Please contact the Service Desk if you don't have this password. If there are no "Pending Messages" please select "Reset exam data". This will force the app to clear out the old local data storage and re-build itself from the backend. The app should work then.

For older app versions restarting the device, not just the Practique app, should clear the issue. If not, the app should be removed and re-installed.

KI-PRAC-IOS-9: Written - Question content may disappear, get obscured or is presented incomplete to the Candidate

2nd August 2017, >= 5.0.0 / to be fixedwon't fix. Written exams are no longer support in the iPad app. Practique for Browser (P4B) should be used instead

When there is larger number of questions in Written exam (regardless of the question types used) it may happen that some students may experience problems after using the application for longer period of time. This is especially valid for older devices such as iPad Mini 1G and similar which have limited hardware. Students may be presented with the question stem which presented as only one line while there should be more content displayed. It has also been observed that the number of questions are not presented to the student. This issue does not influence data collection or synchronisation which works as expected and is not affected.

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KI-PRAC-IOS-8: OSCE - Text feedback fields on the marksheet disappear or are obscured when rotating device

17th July 2017, >= 5< 6.0.0 / to be fixednot reported since 6.0.0

When examiners are typing their feedback into one of the text fields on the marksheet there is a presentation issue when examiners rotate the device while keyboard is presented on screen. In this situation problems with presentation of the text fields may occur and when Examiners try to tap & type to the text field it may be obscured or presented in wrong location.

Workaround for this issue is to go back to the Candidate list screen and back to the marksheet.

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KI-PRAC-IOS-7: Login problems for large OSCE exams when Practique Server becomes overloaded 

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KI-PRAC-IOS-7 KI-PRAC-IOS-7

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