...
When Practique is used for large OSCE exams (70+ simultaneous examiners) there may be situation when Practique Server is overloaded with the traffic generated by the activity of Examiners. When Practique Server is overloaded Practique for iPad application is significantly impacted during startup, synchronisation and login due to the long delay it takes for Practique Server to respond to the application requests.
iPad application will report errors such as "Unable to update list of exams", "Unable to login" or "Synchronisation timed out". Despite the fact that there are measures to retry each operation on the iPad when error occurs due to the Practique Server responding with the delay, there is high chance that the user will have to retry operations several times or even for several minutes until the operation is successful.
As this is Practique Server issue there is currently no direct workaround for the application. Should , please see KI-PRAC-IOS-7 for more details.
Practique Server will still be responding to the devices and it will be possible to access is and perform operations such as viewing sessions or start stop sessions however this will be significantly slower then normally.
There is no workaround for this issue and should you experience issues described above in high - non isolated - rate please contact support team.In order to retry operations you can either use provided Retry buttons on the screen or close Practique for iPad application completely (double-tap home button, swipe app up) and start it again.
Practique for iPad
This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.
KI-PRAC-IOS-7: Login problems for large OSCE exams when Practique Server becomes
...
overloaded
| Anchor | ||||
|---|---|---|---|---|
|
18th May 2017, >= 5.0.3 / to be fixed
...