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This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affectingreported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.
KI-7: Login problems for large OSCE exams when Practique Server becomes overloaded
18th May 2017, >= 5.0.3 / to be fixed
When Practique is used for large OSCE exams (70+ simultaneous examiners) there may be situation when Practique Server is overloaded with the traffic generated by the activity of Examiners. When Practique Server is overloaded Practique for iPad application is significantly impacted during startup, synchronisation and login due to the long delay it takes for Practique Server to respond to the application requests.
iPad application will report errors such as "Unable to update list of exams", "Unable to login" or "Synchronisation timed out". Despite the fact that there are measures to retry each operation on the iPad when error occurs due to the Practique Server responding with the delay, there is high chance that the user will have to retry operations several times or even for several minutes until the operation is successful.
As this is Practique Server issue there is currently no direct workaround for the application. Should you experience issues described above in high - non isolated - rate please contact support team.
In order to retry operations you can either use provided Retry buttons on the screen or close Practique for iPad application completely (double-tap home button, swipe app up) and start it again.
KI-6: Previous candidate marksheet switches to amended state unexpectedly while marking next candidate
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KI-4: Application is stuck with "Unable to update list of published exams from Practique server" message
21st April 2017, >= 5.0.0, <= 5.0.2 / fixed in 5.0.3
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KI-3: Examiner can't login with "You are already logged in on another iPad." message despite they just logged out
21st April 2017, >= 5.0.0, <= 5.0.2 / fixed in 5.0.3
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KI-2: Examiner is unable to mark candidate with "Unable to create Result" message
21st April 2017, >= 4.2.1, <= 5.0.2 / fixed in 5.0.3
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KI-1: Marshall Start round / End round are stuck in disabled state
21st April 2017, >= 5.0.0 / to be fixed
In cases where Wi-Fi network is intermittent or when there is a congestion or high volume of traffic Start/Stop round buttons on the Marshall screen may get stuck after tapping on them. This is due to the fact that the iPad has not been able to deliver the information about the user action to the server.
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- Examiner is notified that Candidate did not attend by updating their schedule. Candidate name is displayed in grey colour and strikethrough style:
John Doe - Examiner is no longer able to enter marks for Candidate who did not attend
- Marshal screens correctly reflect the number of expected marks taking into account Did Not Attend information
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