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In case Fry-IT does not have access to the production system it can not perform monitoring, diagnosis and support duties (within or outside the exam periods) and that responsibility will therefore be transferred to the IT teams on the customer side. In this case the customer IT team will need to communicate any issues via Service Desk.
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In the case Fry-IT does not have access to the production environment during the exam period, Fry-IT cannot guarantee timely responses which may lead to defaulting to paper marking during the exam. |
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