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Practique service desk is accessible to all Practique customers and Release notes will reference PSD tickets from different customers. You should never share you any information you consider confidential using PSD. Practique team does /will not publish any confidential information within PSD. |
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- Commercial related communication
- Contact our sales / project management team directly
- Confidential information
- Requests for access or sharing user names, passwords and other private information will not be accepted via PSD
How to write good
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problem report
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Title - required
The ideal problem title is clear, concise, and informative. The title should include:
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- Be objective and clear; refrain from using colloquialisms/slang
- Include keywords or numbers from any error messages you may be receiving
- Avoid using vague language such as “failed,” “useless,” “crashed,” etc.
BAD: Application Crashed
GOOD: Application crashed when I tried to fill in OSCE mark sheet
Summary - required
Recap the problem title and be explicit in providing more descriptive summary information:
- Describe what happened, what you were doing when it happened, and why you think it is a problem
- If applicable, provide a test case, sample appscreenshot, sample project, sample link, etc.
- If you receive an error message, provide the content of the error message or an approximation of it
- Provide specifics and refrain from using vague language or colloquialisms
- Instead of using descriptive words or phrases when something “looks bad”, “has issues”, “is odd”, “is wrong”, “is acting up”, or “is failing”, be concise and describe how something is looking or acting, why you believe there is a problem, and provide any error messages that support the problem you are reporting.
Actual results
Steps to reproduce
Describe the step-by-step process required to reproduce the issue you are reporting. Be specific when describing these steps by providing as much detail as possible.
It's better to include too much information rather than not enough information, which will help minimize the amount of back and forth communication between you and our team.
BAD: I can not enter marks into OSCE mark sheet
GOOD: When my iPad is online I can not enter marks for current round into the OSCE mark sheet because it appears to be disabled. There is red bar at the top of the screen saying XY.
Component (Server / iPad application) - required
Indicate which component is problem you're reporting related to. In Practique you can use following components:
- Backend
- iPad
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Version (Server / iPad application) - required
Provide the version of either the Practique Server or Practique for iPad (e.g., Version: 4.1.2) you're having problems with.
To obtain this information for
- Practique Server login to your Practique server and version is available in top right corner
- Practique for iPad open the application and in the bottom right corner is
which opens Application information where you can find find Version and and Build information information.
iOS version (in case
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you're reporting problem for Practique for iPad) - required
To obtain this information on an iOS device, go to Settings> General> About> Version.
Steps to reproduce
Describe the step-by-step process required to reproduce the issue you are reporting. Be specific when describing these steps by providing as much detail as possible.
It's better to include too much information rather than not enough information, which will help minimise the amount of back and forth communication between you and our team.
Expected Results
Describe what you expected to happen when executing the steps to reproduce.
This information in connection with Steps to reproduce is used by out team to validate the that we have resolved the issue as well as by your team to verify that we have fixed the issue.
When I navigate to the mark sheet I want to be able to use marksheet despite the resources are still downloading or failed to download also when download is in progress I want to see progress of the download so that I can estimate when it will finish.