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This section describes known issues of the Practique for Server which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.
Current Known Issues
No Known Issues are currently reported for Practique Server
Fixed Known Issues
KI-PRAC-1: Practique Server becomes overloaded during large OSCE exam
18th May 2017, >= 5.0.0 / to be fixedfixed in 5.2.1
When Practique is used for large OSCE exams (70+ simultaneous examiners) there may be situation when Practique Server is overloaded with the traffic generated by the activity of Examiners. When Practique Server is overloaded Practique for iPad application is significantly impacted during startup, synchronisation and login due to the long delay it takes for Practique Server to respond to the application requests, please see KI-PRAC-IOS-7 for more details.
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This section describes known issues of the Practique application which were either known by the time respective version has been released or has been reported by the QA team or customers hitting issues during live scenarios. Each of the know issues is documented here with corresponding version numbers it is affecting.
Current Known Issues
KI-PRAC-IOS-9: Written - Question content may disappear, get obscured or is presented incomplete to the Candidate
2nd August 2017, >= 5.0.0 / to be fixed
When there is larger number of questions in Written exam (regardless of the question types used) it may happen that some students may experience problems after using the application for longer period of time. This is especially valid for older devices such as iPad Mini 1G and similar which have limited hardware. Students may be presented with the question stem which presented as only one line while there should be more content displayed. It has also been observed that the number of questions are not presented to the student. This issue does not influence data collection or synchronisation which works as expected and is not affected.
Workaround for the issue is for a student to logout and login again and continue with the exam.
KI-PRAC-IOS-8: OSCE - Text feedback fields on the marksheet disappear or are obscured when rotating device
17th July 2017, >= 5.0.0 / to be fixed
When examiners are typing their feedback into one of the text fields on the marksheet there is a presentation issue when examiners rotate the device while keyboard is presented on screen. In this situation problems with presentation of the text fields may occur and when Examiners try to tap & type to the text field it may be obscured or presented in wrong location.
Workaround for this issue is to go back to the Candidate list screen and back to the marksheet.
Fixed Known Issues
KI-PRAC-IOS-7: Login problems for large OSCE exams when Practique Server becomes overloaded
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18th May 2017, >= 5.0.3 / to be fixed fixed in 5.0.4
When Practique is used for large OSCE exams (70+ simultaneous examiners) there may be situation when Practique Server is overloaded with the traffic generated by the activity of Examiners. When Practique Server is overloaded Practique for iPad application is significantly impacted during startup, synchronisation and login due to the long delay it takes for Practique Server to respond to the application requests.
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KI-PRAC-IOS-6: Previous candidate marksheet switches to amended state unexpectedly while marking next candidate
2nd May 2017, >= 5.0.3 / to be fixed fixed in 5.0.4
After marking a candidate and this going green on the candidate list, when you select the next candidate and return to the candidate list once finishing marking the previous candidate was highlighted orange and the marksheet has automatically go into amend marksheet. This issue is sporadic and depends on the OSCE size as well as the rate of activity of the Examiners marking for that particular exam.
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KI-PRAC-IOS-5: Login/Logout information for an Examiner may be in accurate on the Marshall screen
24th April 2017, > = 5.0.3, / to be fixedfixed in 5.0.4
Under certain circumstances there may be a case where Examiner is indicated as logged out on the Marshall screen despite he is logged-in and the iPad is connected to WiFi and communicates with the server.
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21st April 2017, >= 5.0.0 / to be fixed fixed in 5.0.4
In cases where Wi-Fi network is intermittent or when there is a congestion or high volume of traffic Start/Stop round buttons on the Marshall screen may get stuck after tapping on them. This is due to the fact that the iPad has not been able to deliver the information about the user action to the server.
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