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Kaizen contains a log of all emails sent from the system |
To access the list of emails sent from Kaizen navigate to content → email templates → view sent emails. This shows all emails which have been sent across all types of email template listed in chronological order.
Kaizen records whether or not an email has been successfully delivered to the client’s email server. Emails shown with a green bar have been successfully delivered, emails shown with a red bar have failed to be delivered to at least one of its intended recipients.
Emails cant be resent to the same recipient(s) by using the send again button. This will trigger the same email to be sent to the same recipient(s). If the email template has been modified since the original email was sent you can choose to regenerate the email using the current email template. If the recipient’s primary email address has changed since the original email was sent you can choose to send the email to the new address associated with this Kaizen account.
To view the list of emails sent for a particular template first navigate to the view of that template. From there you can view sent emails which displays the list of all emails sent from Kaizen under this specific template.