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By default emails are sent from no-reply@kaizenep.com (no-reply@au.kaizenep.com or no-reply@ca.kaizenep.com) so please ensure this address is whitelisted allowed if you encounter any problems with delivery of emails. Subdomain A subdomain of kaizenep.com (including mail.kaizenep.com, mailie.kaizenep.com, mail.au.kaizenep.com, mail.ca.kaizenep.com - based depending on the geographical region) is used in the Return-Path header of the emails, which is necessary to ensure the SPF alignment. This email address does not accept incoming mail. If you wish to change the email address from which Kaizen emails are sent please see the information below.

Through Emails are DMARC compliant through the above mentioned DKIM and SPF - DMARC comliance is achievedconfiguration.

Your organisation logo will always be displayed within the body of the email if you have provided one. 

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1. Provide us with your chosen email address from which you would like all emails to be sent, e.g. name@example.com

2. We will send an authorisation request to your chosen email address so please ensure you have access to the inbox for that address

3. Action the authorisation request from the email inbox

4. We will generate and share with you a set of DNS records for you to create for your chosen address. This step is to enable DKIM for signing of emails because DKIM authentication can only be set at the domain level.

5. Optionaly Optionally it is possible to set up a MAIL FROM domain, e.g. mail.example.com, to be used instead of a default - a subdomain of amazonses.com. Exactly one MX record will have to be published to the DNS server of the MAIL FROM domain.

6. Optionaly it is possible to publish a SPF record, containing include:amazonses.com, for the custom domain.